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Free priority shipping on orders $175+/Same-day dispatch before 2 PM ET/CoA fields by product record/≥99% purity standard/Free priority shipping on orders $175+/Same-day dispatch before 2 PM ET/CoA fields by product record/≥99% purity standard/

Returns

Returns & order issues

Start with the order record.

Open the relevant order, confirm its status, and contact Formula with the order number and the item involved.

01

Open the order

Use the customer portal to find the order number, date, total, and fulfillment status.

02

Describe the issue

Include the product name, quantity, packaging condition, and clear photos when they help explain the request.

03

Wait for instructions

Do not mail an item back until Formula support confirms the correct next step and return destination.